The Yellow.ai platform recorded more than 13m messages exchanged between its Dynamic AI agents and end users in more than 233K sessions over the last two quarters
DUBAIWATER, November 23, 2022 /PRNewswire/ — With countries in Middle East Working to enable large-scale digital transformation, government agencies are increasingly turning to adopting conversational AI solutions to redefine the citizen experience. According to data published by Yellow.aia leading enterprise-grade conversational AI platform, the company has served more than 222K unique users for its government sector clientele in the region.
Mentioned recently in Gartner Hype Cycle for Digital Government Services, 2022in the chatbot category, the company works with key government departments across the Middle East. The Yellow.ai platform recorded an exchange of more than 13m messages focused on citizen delivery services over the past two quarters, exchanged between its Dynamic AI agents and end users for more than 233K sessions.
Raghu RavinutalaCEO and Co-Founder, Yellow.ai said, “Public sector organizations have to respond to numerous queries on a daily basis, and doing so manually is a time-consuming task. At the same time, citizens increasingly expect easy access to government services. This is where conversational AI can step in to improve human efficiency and productivity, streamlining the process of digitally delivering services to citizens while keeping humans in the know. We’ve seen a huge increase in the attractiveness of government agencies across the Middle East, and our deployments are helping solve some very unique use cases by putting power at the fingertips of citizens across the channels they actively use. With a focus on digitalization, we expect conversational AI to soon become a critical pillar in delivering exceptional citizen services. »
For example, Yellow.ai works with one of the largest government entities in the United Arab Emirates, where more than 4,000 users interact with its Dynamic AI agent in a single day. The AI agent has an accuracy rate of 99.7%, delivering a CSAT score of 4.56 out of 5. While text messaging channels are the preferred medium for citizen delivery services, the company also sees voice-based conversational AI solutions gaining traction. The main use cases, as observed, relate to the automation of customer support, the filing of documentation relating to government entities, the booking of services, the filing of complaints, payments and the location of branches and offices, where the most traction is seen on WhatsApp.
Worldwide, serving more than 2.7M unique users, the company expects to see continued growth and demand in this space over the coming months, with governments in all countries aiming to accelerate their digital transformation journeys.
To learn more, please visit: https://yellow.ai/government-psu-chatbots/
About Yellow.ai
Yellow.ai is a leading enterprise-grade conversational AI platform, enabling businesses to unlock business potential at scale. More than 1,000 companies trust the platform in more than 85 countries, including Domino’s, Sephora, Hyundai, Carrefour, Kuwait Food Company (Americana), Choithrams, Amouage Oman, Arabian Radio Network and MG Motors. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that improve customer satisfaction and increase employee engagement at scale, through its no-code platform. Recognized by Frost & Sullivan, Gartner, Forrester, IDC and G2 as a leader, the company has raised over $102M blue-chip investors and has offices in six countries.
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Anuja Singh
Public Relations and Communications, Yellow.ai
[email protected]
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SOURCE Yellow.ai
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