Frontier won't answer your call, airline cuts phone support

Frontier won’t answer your call, airline cuts phone support

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Want to complain about a Frontier flight delay, ask a question about your itinerary, or just get help over the phone? Well, you won’t be able to reach a company agent if you call the carrier’s phone number. No human being will speak to you now.

Frustrated travelers talking on the phone

According to information shared on Travel Weekly, Frontier changed its customer service last week, and the airline’s phone number (801) 401-9000 now only offers communication alternatives to customers:

We offer the lowest fares in the industry by operating our airlines as efficiently as possible. We want our customers to operate efficiently too, that’s why we make it easy to find what you need on or our mobile app. We also have a chat service.

border airlines app on screen

Despite Frontier’s recent huge announcement of its $599 unlimited flight ticket, some customers noticed the change in customer service on social media and complained about this update. A twitter user recently wrote about this measure: “Some things you need a human for, and I haven’t been able to get one via this chat option all day.”

Frontier has joined other carriers who do not offer phone support. The carrier said: “We have found that most customers prefer to communicate through digital channels.” And further explained their other communication channels: “Customers can visit our website and first interact with a chatbot that provides answers to common questions. If live agent assistance is needed, we have live chat available 24/7. Customers can also chat with us via common social media channels and Whatsapp.

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woman providing online support in an office

By taking this step, Frontier now becomes the largest airline in the United States that does not offer telephone support to its customers. They offer other methods of communication, and there are also other airlines you can always call.

Frontier’s Current Customer Service Options

Frontier Airlines logo on TV screen.jpeg

Frontier’s ticket prices are incredibly attractive, with nonstop flights to Jamaica starting at just $99 or Chicago to Miami starting at $69. But what if something goes wrong, an itinerary changes, your flight is canceled or you just want to contact us? You won’t be able to do this over the phone, but the operator has other communication channels.

You can contact Frontier via:

  • Chat: They have an AI-powered chat service, and a chatbot will help first and provide relevant information. If the customer is not satisfied, the chatbot asks a representative to join the chat to help them.
Young man working from the computer
  • Email: Customers can send an email with requests or comments. Travelers will need to fill out a quick form and select a category for the request and wait for a response.
  • File a Complaint: Similar to the email support service, the customer will complete a form and submit the complaint through Frontier’s platform.

Frontier also has a Frequently Asked Questions section where travelers can get more information about Frontier’s services. There are instructions on how to cancel reservations, redeem flight credits, check flight status, or learn more about the in-flight experience.

Frontier Airlines Counter in Orlando International, Florida, USA

Airlines offering telephone support

Even though no phone support is starting to be more common in the travel industry, and sometimes this method isn’t ideal as it can take customers hours to reach an agent, it can still be a relief. for some travelers to know that other major airlines offer that kind of attention.

Young man working from his computer while talking on the phone in the middle of a natural setting, Digital Nomad

These airlines always offer telephone assistance:

  • American Airlines: travelers can call 800-433-7300 for reservations and ticket changes.
  • United Airlines: The carrier’s Customer Contact Center can be reached at 1-800-UNITED, 1 (1-800-864-8331).
  • Delta Airlines: customers can reach an agent by calling 800-221-1212.
  • South West Airlines: this airline can be reached at 1-800-I-FLY-SWA (1-800-435-9792) for general inquiries and has other numbers for specific needs.
  • Jet Blue Airways: customer service agents take calls at 800-538-2583.
Jetblue and Southwest planes side by side in the airport terminal before flights depart

Services in English operate 24 hours a day, 7 days a week, and members of loyalty programs usually have different phone numbers they can call for personal attention.

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