ISPA reveals the WINNERS of the 2022 UK ISP Internet Industry Awards UPDATED

The UK Internet Service Providers Association (ISPA) has revealed the winners of its 24th Annual Internet and Broadband Industry Awards 2022, which among other things saw B4RN scoop the award for “Best Rural ISP” (second consecutive year), while Brsk was named the best infrastructure provider with less than 100,000 premises.

The award categories have been slightly revised for this year’s event, which aims to reflect the changing market for alternative network providers (AltNet). For example, different rewards will now be given to ISPs or infrastructure operators with more than 100,000 customers or franchise premises, as well as those with less than 100,000 customers or franchise premises.

As usual, the ISPA awards were all independently judged by a panel of nine industry experts (figures from Cloudflare, JISC, Point Topic, etc.), while UK ISPs, web hosts and VoIP providers also suffered some “technical testsvia Thinkbroadband (i.e. it usually involves downstream/upstream throughput, HTTP speed, DNS lookup time and ping times, etc). But we don’t see the detailed results of the last.

The internet hero the award for 2022 ended up going to the Digital Poverty Alliance, while the naughty internet (back after a long absence) was given – more broadly – ​​to “everyone who is slowing down one of the biggest infrastructure upgrades in decades, including landowners, property owners and those who are adding unnecessary burden to our sector“. Fair enough.

Eagle-eyed readers might also notice that a familiar name took home the award for Outstanding Achievement, which came as a bit of a shock. We’ve summarized all of the winners below.

2022 ISPA UK Awards Winners

Best 100K+ Consumer ISP

Hyperoptic has consistently delivered strong performance, coupled with a customer-centric approach while maintaining its NPS, and its Trust Pilot scores have remained strong throughout another busy year.

Best 100K- Consumer ISP

Community Fiber received the award for its continuous improvement and investment, as well as for its innovative work in securing Wayleave agreements and its continued support for social housing clients.

Better infrastructure 100K+

Judges were impressed with CityFibre’s growing footprint in cities, offering a host of different technologies for different scenarios – including residential, business, 5G power and custom optical services.

Better infrastructure 100K-

In a crowded field, the judges rewarded BRSK for going the extra mile, providing solutions to reach problem areas, and persevering in areas where others wouldn’t.

Best Professional ISP

The judges awarded them Best Business Broadband for showing how an ISP can balance retail and enterprise with its scalable infrastructure, speed of deployment, and priority business support.

Best Rural ISP

The judges were unanimous in choosing B4RN not only for providing a public good, working with the local community and reinvesting all their profits, but also for being an efficient business with some of the highest penetration rates in the UK.

Best VoIP

Voipfone has been praised for its support of third-party hardware, global solutions and system reusability.

Better cybersecurity
Exa Networks

Judges felt that Exa offered a wider range of packages and features that work in combination to provide a truly effective solution.

Best Customer Innovation

Trenches Law was deemed worthy of the winners for helping to reduce discharge hassles with its automated discharge service – leveraging technology to streamline and lengthen the discharge process, helping to speed up one of the biggest hurdles the deployment of broadband.

Best Hosted Service
Crystal Hosting

The judges were impressed with Krystal Hosting’s impressive range of innovative products on their channels, including the Elasticsearch plugin for business customers, which makes it easier to find content and understand how people are using the service. .

Digital Inclusion Award
Freedom Project

The Good Things Foundation awarded Project Libertie the Digital Inclusion Award for connecting over 1,200 homes in the Highlands region, providing support around devices, connectivity, digital assistance and digital training in one of the most remote parts of the UK.

internet hero
Digital Poverty Alliance

At a time when access to quality and affordable broadband has never been more important, the ISPA Board has decided to award the Hero Award to the Alliance Against Digital Poverty for bringing together the work disparate in this area, assessed the magnitude of the challenge and implemented targeted support programs. to specific groups.

naughty internet
Coalition Against Broadband Rollout

This year’s Internet Villain Award went to everyone who hinders and hinders the deployment of gigabit-enabled broadband, from wasteful landlords to insensitive landowners and vested interests who add unnecessary costs, delays and burdens to the Internet. one of the biggest infrastructure upgrades in decades.

Outstanding Achievement Award
Mark Jackson, Editor,

The ISPA Council has decided to award Mark Jackson, Editor-in-Chief of ISPreview, for nearly 25 years of informing industry and consumers about the ISP and broadband sector, reporting independently and with excellent analysis, from dial-up to gigabit broadband.

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