New updates are added at the bottom of this story…
The original story (published June 14, 2021) follows:
Just in case you’re trying to figure out why Cox Internet isn’t working or is down, you might find comfort in the fact that you’re not the only one having a problem with the service.
A quick look at the micro-blogging site – Twitter – indicates that many others are affected by the same problem.
According to user reports, they have been unable to access the internet properly because the speed has dropped drastically or the internet is not working at all.
For a quick look, here’s how some of the complainants frame the issue:
Well my internet has been slow and sluggish all day and made work horrible lol and it’s been over 12 hours and Cox said they’re still working on it (Source)
@CoxHelp no internet no cable but I just got an update, my Cox bill is due in seven days. Shaded right (Source)
Smh my internet cox has slow internet outage while i have gigablast (Source)
Outage Detector – a popular service that provides live outage information – also indicates that Cox Internet is indeed going through an issue in areas like Phoenix and Tucson, as can be seen in the image below:
Any official word on the subject? Thankfully, Cox’s customer service on Twitter responded to multiple reports of the issue saying they are aware of it and are working on a fix.
Apparently the outage was caused by a pole that caught fire in the Phoenix area according to company support.
I am sorry to hear that your service is impacted. It looks like you are in the Phoenix area. We are aware of the issues and are waiting for SRP to repair a pole that was damaged in a fire affecting multiple vendors. Once we are cleared to work, we will do our best to restore service as soon as possible (Source)
Rest assured that we are keeping an eye on all related developments and will update this page with relevant information as we come across it.
So, if you are having the problem discussed here, we suggest you bookmark the page to be notified of all the latest developments.
Update 1 (June 24, 2021)
2:04 p.m. (REAL): Cox is down again according to multiple reports and Down Detector. Although the new reports have dimmed considerably, there are still few that indicate that the problem is still unresolved.
Update 2 (April 12, 2022)
1:25 p.m. (CURRENT): It seems that many users are having an issue with Cox Internet in some regions. Reports on Downdetector and Fing indicate that the outage has been going on for almost half an hour at the time of this update.
There is no official word on the outage at this time.
Update 3 (April 13, 2022)
4:23 p.m. (REAL): Downdetector now suggests that the recent Cox Internet outage is apparently resolved.
Update 4 (April 19, 2022)
2:11 p.m. (REAL): New reports on Downdetector indicate that Cox internet subscribers are once again facing issues with the internet service provider. The company’s support team has yet to acknowledge an outage at this point.
Update 5 (April 22, 2022)
4:09 p.m. (REAL): While the service was restored on April 19 itself, new reports on Downdetector suggest users are once again facing issues.
Update 6 (April 26, 2022)
2:30 p.m. (REAL): New user reports on Downdetector and Twitter suggest that Cox Internet is down again or not working for many.
Update 7 (April 29, 2022)
4:33 p.m. (REAL): According to a report on Downdetector, the recent Cox outage is now resolved.
Update 8 (June 7, 2022)
2:12 p.m. (REAL): Many Cox netizens report Twitter that they cannot use the service.
Update 9 (June 8, 2022)
3:54 p.m. (REAL): According to reports on Downdetector and Twittermany users are still having problems with Cox Internet.
7:40 p.m. (REAL): User reports on Downdetector now suggest that the recent Cox Internet outage has now been resolved.
Update 10 (July 19, 2022)
6:20 p.m. (CURRENT): User reports on Downdetector suggest that the recent Cox Internet outage has now been resolved.
Update 11 (July 22, 2022)
11:46 a.m. (REAL): Users took for Twitter to report that Cox is currently down or not working for them. Moreover, reports on Downdetector also convey the same.
5:45 p.m. (CURRENT): According to reports on Downdetector, the recent Cox outage has now been resolved.
Update 12 (2 November 2022)
1:46 p.m. (REAL): Cox Internet subscribers, primarily in Arizona, are said to be facing issues with the service.
@CoxComm At least the third outage in a week. More than 1pm on Thursday, 2 outages (unless they were never resolved) in the last 12 hours. How is that considered acceptable these days? (Source)
@CoxHelp what’s going on? Internet is down. Breakdowns in 85284?! (Source)
The company has yet to publicly acknowledge the ongoing outage.
Update 13 (9 November 2022)
1:25 p.m. (CURRENT): Many Cox subscribers are now reporting (1, 2) that the service is currently down or not working for them.
Update 14 (November 10, 2022)
7:29 p.m. (REAL): The recent outage with Cox appears to have been resolved as we encountered no new reports.
Update 15 (November 29, 2022)
2:01 p.m. (REAL): Several reports on Twitter and Downdetector suggest that Cox is currently down or not working for a section of users.
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